In accordance with Title 9, Chapter 4, Section 10569 of the California Code of Regulations, each person receiving services from a substance abuse program shall have rights which include, but are not limited to:
- The right to confidentiality
- To be accorded dignity in his/her personal relationships with staff and other individuals.
- To be accorded safe, healthful, and comfortable accommodations to meet his/her needs.
- Freedom from intellectual, emotional, and/or physical abuse.
- To be informed of the provisions of law regarding complaints, including, but not limited to the address and telephone number of licensing agencies.
- Freedom to attend religious services or activities of his/her choice and have visits from a spiritual advisor provided that these services or activities do not conflict with facility program requirements. Participation in religious services will be voluntary only, and will be provided with confidentiality in accordance with federal regulations (Title 42, Sections 2.1 – 2.67-1)
- File a grievance. If you want to file a grievance you may do so by writing or calling:
Lompoc Valley Medical Center,
ATTN: Administration/ Grievance Committee,
1515 East Ocean Ave, Lompoc, CA, 93436,
The grievance committee will review each grievance and provide you with a written response within 7 days. The written response will contain the name of a person to contact at the hospital, the steps taken to investigate the grievance, the results of the grievance process, and the date of the completion of the grievance process. Concerns regarding quality of care will be referred to the appropriate quality improvement organization.
- You have the right to file a complaint with the California Department of Public Health, 1889 No. Rice Ave, Suite 200; Oxnard, CA93030, phone 805-604-2926. Center for Improvement in Healthcare Quality (CIHQ)PO BOX 848 Round Rock Texas 78680 Attn: Executive Director, phone 866-324-5080
Additionally, patients are afforded certain rights in accordance with the Health Assurance Portability and Accountability Act (HIPAA) of 1996. Such rights include:
- Right to a notice of Privacy Practices
- Right to inspect and/or copy their protected healthcare information (PHI)
- Right to request an amendment to their PHI
- Right to request restrictions to the disclosure of their PHI
- Right to an accounting of all non-routine disclosures of their PHI
- Right to revoke authorization of access to their PHI
- Right to confidential communication with the agency’s staff
- Right to register a complaint concerning a quality of care violation of personal rights, without fear of prejudice or retaliation by the agency
Champion Center will never use any form of seclusion or restraint in their provision of services, and grants its’ patients the right to receive treatment in an environment free of such interventions.
Champion Center may not disclose any information contained in a resident’s record without a signed Authorization for the Release of Confidential Information, except as permitted under Federal and State law.
Permitted disclosures not requiring an Authorization for the Release of Confidential Information include:
- Confidential communication between TCC staff members
- Pursuant to a court order
- Auditing, evaluation, or regulation of a TCC program
- Situations in which patients pose a serious risk of harming themselves or others
- Suspected child or dependent adult/elder abuse
- Medical emergencies
Just as program staff are legally required to ensure that patient information remains confidential, patients are expected to treat any information that they receive regarding another patients’ treatment as confidential. Such breaches may be grounds for immediate discharge from the program. I have received a complete list of LVMC Patient Rights Form # PT001.